1 reviews | Active since Jun 2011
Their Own Processes Are Completely Broken
<p>About a month ago I call Netstar to test my device. They found that it's not working. They said that they would get another department to call me to schedule a repair.</p> <p> </p> <p>I waited and waited and nothing happened.</p> <p> </p> <p>So I called their customer service centre (Reference number Cas923596t5z0).</p> <p>They said that someone would call me the next day. AGAIN nothing happens.</p> <p> </p> <p>How many times do I need to contact them to get them to fix thier own device? They are still charging me my premiums for a device that's not working and that they won't fix!</p>
Good day Mr Patel
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, you have informed me the fitment centre did make arrangements with you.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, you have informed me the fitment centre did make arrangements with you.
Kind regards
Denise
I am so disappointed with Altech.
Firstly, they replace my old unit with a new one, but the range on the remote is one meter.
I cannot activate the device if I'm standing by my boot. I have to be in the drivers seat or by the bonnet.
Even worse is that I can tell relatively precisely where the device is installed because the range is so short, i just have to walk around the car and press the button. The area that the remote signal is received by the device is the area that the device is installed at.
Secondly I handed them both of my remotes. One I used with my set of keys and one my wife used with her set. Now they give me only one remote. So am I expected to swap this with my wife every time we decide to use the car?
Previously I could use the device because it was broken. Now I can't use the device because if I arm it my wife won't be able to disarm it!!
I am so disappointed with Altech.
Firstly, they replace my old unit with a new one, but the range on the remote is one meter.
I cannot activate the device if I'm standing by my boot. I have to be in the drivers seat or by the bonnet.
Even worse is that I can tell relatively precisely where the device is installed because the range is so short, i just have to walk around the car and press the button. The area that the remote signal is received by the device is the area that the device is installed at.
Secondly I handed them both of my remotes. One I used with my set of keys and one my wife used with her set. Now they give me only one remote. So am I expected to swap this with my wife every time we decide to use the car?
Previously I could use the device because it was broken. Now I can't use the device because if I arm it my wife won't be able to disarm it!!
Good day Mr Patel
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, you have informed me the fitment centre did make contact with you.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, you have informed me the fitment centre did make contact with you.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, you have informed me the fitment centre did come out to you.
This query has been resolved.
Kind regards
Denise
Good day Mr Patel
As per our telephonic conversation, you have informed me the fitment centre did come out to you.
This query has been resolved.
Kind regards
Denise