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TP
Tlou P

1 reviews | Active since Oct 2019

10 Mar 2026, 16:45

Their customer service is bad, they feel entitled and are quick to refer account issues to their attorneys, before communicating with the customer

Their customer service is bad, they feel entitled and are quick to refer account issues to their attorneys, before communicating with the customer. I have canceled their service because of bad customer care.

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Replies (3)
Netstar
Netstar's reply10 Mar 2026, 17:11
Official
Good day Tlou,

Thank you for sharing your feedback. We are truly sorry to hear about your experience and that you felt unsupported during your interaction with us. This is not the level of service we aim to provide.
We take concerns about communication and escalation processes seriously, and your comments will be reviewed internally to ensure we improve where needed. 

Kind regards,
Netstar
TP
Tlou P's update31 Mar 2026, 11:52
Reviewer Update
Their lawyers keep harassing me despite me informing them that I have cancelled all my services with Netstar, no co sequence management or accountability, beware of thos company.
Netstar
Netstar's reply31 Mar 2026, 13:38
Official
Good day Tlou,

Thank you for highlighting this matter with us. We are sorry to hear that you have had this experience. Please note that we are looking in to this matter and we will advise accordingly.

Kind regards,
Netstar