Theft

I had a problem with my phone app so I called Netstar for assistance. Their reply was that the IT guys will fix it. After 4days it wasn't fixed I called again they said they'll get back to me. On Tuesday the 21st may 2024 I received a call from the guy called Sizwe Amos Mlangeni he said he was from Netstar. He they received my complain and they'll send a technician to come check the vehicle as it shows from their side that the units were tempered with. Sibonelo Gasa (technician) came and the will have to be taken to their work shop in Revonia Midrand. Sizwe also called to confirm that. It was 14:50 That was last time I saw my car. Wednesday 22-05-2024 Sizwe called said their done fixing the units but the car doesn't start so they'll fix that. It took them the whole day he called me again at 17:40 to tell me they'll deliver the car on Thursday 23-05-2024. At 08:30. I then checked the car on Matrix app as I had X2 tracking devices, that was 18:50 saw that the car was moving it was on N1 heading to free state. I called Netstar to find out what was happening? they told me they last saw the car on their system at 15:20 spoken to Martha. I explained to her the whole story she said she'll get back to me. Which she never did. At 19:40 I called matrix spoken to Loyiso who also confirmed that the car was in free state. Told him to despatch recovery team cause I didn't authorize my car to go there. At 20:11 I called Netstar to ask them if they can trace the car? They said no, asked them to also despatch recovery team. Martha made a conference call between me her and Sizwe. I asked Sizwe where is my car he confirmed it was in Free state when I asked what was my car doing there the line was cut off. But I've managed to get a reference number from Martha (***) The car was recorved by matrix at Smithfield near Eastern Cape. Haven't got a call from Netstar to date. Case of theft was opened.