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1 reviews | Active since Apr 2019

08 Jul 2019, 16:20

The new normal - no customer service

My contract was finally cancelled after numerous emails, telephone calls and a HelloPeter review. However, Netstar is still causing me countless issues.

Even though my contract was cancelled, Netstar has been debiting my bank account, which I just reverse, costing me money. As is the norm with Netstar, no one responds to emails or telephone calls. Now that last development, Netstar has handed me over to Creditwox!!!!! So, due to Netstars incompetence, my credit rating is being negatively affected. No one can resolve this for me. Frustrating.

This type of service has become the new normal for me to expect from Netstar.

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Replies (1)
Netstar
Netstar's reply09 Jul 2019, 14:22
Official
Good day Mr. Cranston,

Thank you for bringing this matter to our attention.

We are currently busy with investigation, feedback will be provided.

kind regards,