The Most Unprofessional Business I Dealt With.

Netstar recently fitted the tracking devices on my 6 motorbikes. Three of the devices were faulty and not updating the location on the app. This means if any event had to occur, the bikes would not be recovered. I called the fitment department to have a look at the installation. I called first on 15 May. I was informed that they will call me back. I did not receive any call back. I phoned over 5 times to follow up, with the same response that they will call back. Concerned about the safety of my assets, I called again on 16 May numerous times, with no resolution. I then requested to cancel the contract. I had reached out to another tracking company to install their devices. The Netstar call center agent told me I will be liable to pay cancelation fees. They do not show empathy and just don't care about their clients. I gave Netstar one more chance to go to the dealership to fix the issues on the three motorbikes. I called the fitment department to follow up on 17 May at around 08h50. I spoke to a lady by the name of Nina. There was just a lot of noise in the background and I struggled to hear. Finally, the consultant moved away from the noise. She promised to follow up and call back, which she never did.

I call again several times, spoke to Rachel who could not provide any solution. She told me she will call her boss and call me back. The technician then called me to tell me that he had car problems and he cannot make it. He went on and on telling me that his car's engine is overheating and that he is waiting for the mechanic. This is so unprofessional. I called Netstar again who knew nothing about the technician's car issues. This means they did not bother to check if he was on schedule and on track. I spoke to the manager by the name of Wilheminah, after calling again and asking for her number, who absolutely had no capacity to come up with a solution. I asked her to consider getting an UBER for the technician. She promised to come back to and never did. I called her again, with no response. She eventually called back to say the technician will call me. The technician called me to tell me he cannot assist me on the day and will only assist me the following day. This meant nothing to me since they have made so many promises that they couldn't keep.

Now all I want is for the contract to be canceled. Their operation is run unprofessional. No sense of urgency. I don't they understand that we entrust them with our high valued assets.