TN
Terence N
1 reviews | Active since Dec 2010
25 Aug 2021, 09:47
Terrible service - tracker not working
Hi
My tracker hasn't been working for a few weeks now after testing it with Netstar. Called Netstar over a week back, they gave me a reference no: CAS-***-B6T3 and they said that they will send a technician to check. A week later and still no repsonse, so called Netstar again, they gave me another reference no: CAS-***-P4H4 but again still no technician has arrived as promised to check it. Really terrible service and am thinking of cancelling it.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
25 Aug 2021, 10:18Good day Terence,
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Best regards,
Netstar's reply25 Aug 2021, 10:18
Official
Good day Terence,
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.
We will contact you to assist.
Kind regards,
Netstar
Best regards,
TN
Terence N's updateReviewer Update
30 Aug 2021, 11:26Thanks. #WIN
TN
Terence N's update30 Aug 2021, 11:26
Reviewer Update
Thanks. #WIN
Netstar's replyOfficial
30 Aug 2021, 13:51Good day Terence,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together
Kind regards,
Netstar
Best regards,
Netstar's reply30 Aug 2021, 13:51
Official
Good day Terence,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together
Kind regards,
Netstar
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together
Kind regards,
Netstar
Best regards,