Terrible service. Remove my tracker !!!

So it all started last year during lockdown when my car battery kept on dying. Took it to my mechanic and he suggested it's the tracker draining my battery & I should call them to replace the tracker battery. I landed replacing my car battery and calling them to replace the tracker battery. Everything was organized via the phone . They then said my tracker unit is very outdated and I should replace it. At no time I was told I was signing a new contract of 3 years over the phone nor did I sign any documentation. I'm now sitting with the same problem of having a car that won't start and battery on its way out which isn't even 1 year old.

I've contacted them since the beginning of the year to remove this tracker , I've dealt with different ppl everytime. I refuse to pay the cancelation fee and they still have the cheek to say I must pay to have it removed ontop of the cancelation fee. I've requested them to listen to the recording and they keep on saying they will get back to me but no one has. I've had the phone put down on me many times, I am sick of explaining myself to different ppl everytime. You have wasted my time, my airtime and my money. The fact that you are making it difficult for me to have it removed over a one thousand odd rand is pathetic.

I want this dam tracker removed immediately!!!!!