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NK
Natashia K

1 reviews | Active since Apr 2013

16 Sept 2021, 11:59

Terrible service in all aspects

If you have a request as simple as switching a device as the car was sold or advising that the device is not working properly. Prepare to wait for weeks until you have to follow up again. They will be quick to respond when you request a cancelation though and let you know that you have to pay a settlement. There is no customer service. When they do respond to a follow up they say they apologize and that your query has been escalated to cancelation department when I clearly stated I need to switch the device. I am paying for a device on a car that does not belong to me anymore. But they don't really care As long as they get the monthly payment. Their devices don't even work properly. Our vehicles are parked in our garage or at work, behind security gates and they send us messages to say the device has remote jamming. They don't even call to confirm that everything is okay. I truly regret renewing the contracts. I have two other vehicles with them. I just cannot explain how terrible their service is.

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Replies (4)
Netstar
Netstar's reply16 Sept 2021, 12:45
Official
Good day Natashia,

Thank you for bringing this matter to our attention, please accept our sincere apologies for the inconvenience caused.

We will contact you to assist.

Kind regards,
Netstar
NK
Natashia K's update17 Sept 2021, 21:01
Reviewer Update
I received a call moments after posting my review. Received a case number and assurance that the matter would be resolved today. I received the case number on the 16th of September at 4:57. I wasn't surprised when I received a message today the 17th of September at 4:37pm stating that netstar has picked up remote jamming on the very same vehicle I said is no longer with me as it is sold and that I should check the vehicle is locked. I was told that the device on the sold vehicle would be disabled and the device on the new vehicle would be fitted by tomorrow the 18th of September. I honestly have no words to describe this service. What more has to be said to get a service provider to offer the services we pay for. I honestly wish I never renewed the contract for my 3 vehicles. Who would believe that a tracking company doesn't even know that the vehicle I had said was sold still has an active device which I am paying for. But a vehicle I did buy is not fitted with the tracking device I requested be switched. I just honestly cannot find the words to explain how frustrated I am. I only seemed to get a response minutes after posting my first review. And then after reassuring me it would be resolved, I get a message a day later that shows they haven't done anything they promised they would. I don't want to hear their apology because the service still remains terrible.
NK
Natashia K's update19 Sept 2021, 15:31
Reviewer Update
STILL WAITING FOR THE TECHNICIAN TO COME FIT OUR NEW UNIT ON SATURDAY THE 18TH SEPTEMBER. SO SICK OF THIS

Netstar
Netstar's reply20 Sept 2021, 12:37
Official
Good day Natashia,

Our planning team will contact you for the arrangements.

Kind regards,
Netstar