Terrible Service from people who can make the difference between life and death for you.

I have been with Netstar for many years now. Three weeks ago I started a query to find out exactly what benefits I was getting for the monthly fee that I pay. Despite many calls and emails, no one can tell what the value added services are that I pay for. I just get passed on to another person. I have to follow up once a week only to be told the query has been escalated.