Terrible service from Netstar- Do not use them

A representative from Netstar called me and informed me that my tracking unit on my vehicle is quite old, and they need to put in a new unit. So we arranged to have the unit installed.

When I sold my vehicle, I called Netstar on 4 April 2023 to cancel the contract, they informed me that I entered into a three year contract when they installed the new tracking unit. I informed them that the representative never once mentioned a three year contract. If they did, I would have never agreed.

In addition to this I found out that Netstar was billing me for 2 tracking units in the same vehicle???

When Ibstarted asking the difficult questions, the my call was conveniently cut or more than one occasion. Thankfully a representative in the call center by the name of Nomisa took my call and logged my query. She informed me that it will take approximately 48 hours to retrieve the recordings and also sort out the issue of why 2 tracking units were active in the same vehicle.

It's the 29th April and Netstar has made zero contact with me. I called them multiple times and they said that my query has been escalated and they still don't have the recordings.

Netstar is probably the worst company out there. They are quick to debit your account, but the hide when they are at fault. I will not pay for a contract I did not agree to enter into.

Netstar also needs to back pay me, because I was unknowing paying for two units.

Case number: CAS***