terrible service

I phoned 2 weeks ago to have the tracker canceled in the old car and to arrange an installation into the new car. I have not received confirmation that the old car was cancelled and I also have not received a call to arrange installation on the new car. So at this point I am driving a car with compromised insurance cover because it does not have a tracker and I am not getting the service I am paying for.

I phoned again yesterday morning and still no response from the netstar team on installing because their call center could not even get though to the installations department