Terrible service experience since day one

Terrible service experience since day one.

Since we joined Netstar we have had terrible service experience. One of the first instances was when we purchased a new vehicle, a ridiculous amount of about R 1300,00 was charged in order to have the existing tracking unit removed and installed from our previous vehicle to the new vehicle.

When the battery of the tracking unit's tag attached to my car keys was flat, we were advised that it was apparently not possible to have the battery replaced, but that I had to buy new tag at a cost of R 250,00... Even thoug it is very clear that the battery of the unit is removable and can be replaced?

Never the less I contacted Netstar to have my membership cancelled after a frustrating minimum period of 36 months. Even after the cancelation was confirmed as cancelled, I was still billed for two months after the membership was cancelled. After a frustrating battle the membership was cancelled, but the incorrect debit order was not rectified. The agent at the cancelations department just kept on telling me that the service is now cancelled, but the debit order issue was not being attended to. I logged numerous requests via phone call and email to have the amounts credited since September 2021, but the problem is still not solved and I sent yet another email to have the matter resolved on 2021/12/03, but still no feedback at all from Netstar. (Reference CAS-***-G4K5)

I actually got a call today from a call center advising me that Netstar was contacted by my broker requesting to have a tracking unit installed in my vehicle??? My broker obviously advised that he carried no knowledge of such a request??? I honestly could not believe the nerve of a call center agent using such a blatant lie to try and sell yet another Netstar unit/service to us.

I have never been one to complain at all on Hello Peter about any poor service delivery experience as I myself work in a retail environment and understand that sometimes mistakes do happen, but my experience with Netstar was terrible to say the least. Not one payment was ever missed, but when trying to have an account issue rectified I am blatantly being ignored.

Poor service delivery, ridiculous service charges and then being **** to in order to try and sell yet another tracking unit/service is more than enough for me to never make use of Netstar again.