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Sasavona N

1 reviews | Active since Nov 2014

14 Jul 2017, 11:52

Terrible Service ever : Fited Tracker on 29 April 2017 (Reference for the cancellation call - CAS***

<p>I have fited a tracker device on the 29 April 2017, the device never worked. I have made numerous calls to get it fixed nothing was done about it. Even today it is not working.</p> <p>My last call was when I request cancellation of the contract on the 07 June 2017 and no feedback for more than a month. I called on the 14 July 2017, there was no feedback and it was escalated to Rentention supervisor(Shene), I have to hold the line for a very long time. There is no feedback.</p> <p>My car is at risk.</p> <p>To make the matter worse, Having inform Netstar of the tracker not working they debited my monthly payment of service they are not delivering. Where is the integrity?</p>

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Replies (1)
Netstar
Netstar's reply17 Jul 2017, 12:02
Official

Good day Sasavon

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise