Terrible service by Netstar team

I'm Mr Shandu, and I've been a Netstar client for some time now.

I had two cars fitted with a Netstar unit and towards the end of May I took one car back to the dealership and immediately contacted Netstar to have the unit transferred from that car to my other car that is not fitted. I was pushing for the transfer to be done as soon as possible so that by the time the dealership sold the car the unit would have been removed already.

I cannot count the number of times I was on the phone with Nestar consultants over this issue, pushing them to send a technician to remove the unit before the car got sold until one day a consultant told me not to worry about that as they'd fit a new unit on my other car but still charge me the usual transfer fee. I told that consultant that I still needed them to rush things as there would be no break in paying the premiums so I also shouldn't be made to pay for tracking a vehicle that I have no interest in at all.

I am now writing this email because all my previous attemps to have my other car fitted have proved futile, even after I gave Nestar consultants all the details of the car that I want to fit the unit on. This means that for the past 3 months I've been paying for nothing as my car is not yet fitted. I'm so angry as I write this email because if my car was to be ****** Netstar would not be in a position to compensate me as I'd stand a zero percent chance of having it recovered as it's not fitted, meanwhile I've been paying since beginning of June.

I request Netstar to arrange fitment before the end of next week and also not to charge me any transfer fee as I've already been paying for nothing for almost four months.