Terrible service and not willing to assist

<p>My vehicle was involved in an accident on 05/08/2016 and the insurance claim was finalised last week after my Netstar monthly debit order went off my account. I phoned Netstar last week to find out the procedure in cancelling the tracker contract but was abruptly told I need to pay about R600.00 in order to cancel and I should go read the terms and conditions and also my debit order for September cant be reversed because I only phoned in now. I was never informed about a cancelation charge when I took out the contract. I was under the impression the contract will be cancelled when a vehicle is written off with no additional charges. I phoned today 05/09/2016 and spoke to Anjitha Arjoon at cancelations who told me we cant help you and we wont even reverse the debit order because she doesnt deal with billing even though the claim is finalised and I have to still pay the monthly debit order for September for a car I dont own anymore. No assistance whatsoever. Just a straight no we cant help you. Netstar is quick to sign you up and not explain terms and conditions and then when this happens you get no assistance.</p>