MP
Mareline P
1 reviews | Active since Jul 2014
09 Jun 2021, 22:33
TERRIBLE Service and *********** Staff
I'd give 0 stars if I could. After countless emails, multiple phone calls, as well as many empty promises I am STILL waiting for my tracking device to be fitted into my vehicle.
I have a new car and the contract needs to be carried over but nobody seems to care enough to assist?! Pillar to post and no resolve.
YOUR SERVICE IS HORRIBLE!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Netstar's replyOfficial
10 Jun 2021, 11:36Good Day Mareline,
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Netstar's reply10 Jun 2021, 11:36
Official
Good Day Mareline,
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
Thank you for bringing this to our attention.
We will contact you to assist.
Kind Regards
Netstar
MP
Mareline P's updateReviewer Update
17 Jul 2021, 11:22Good Day Netstar Team,
I sincerely hoped to come back with a positive review. But alas.... even after being assisted with a fitment date of the device for the contract to be carried over, the fitment date came and the team FAILED to show up. This is actually comical. I then called to follow up, after which it was confirmed that the date was actually the day that I was following up on after 14h00 came and went and no one showed up. I then cancelled your services and went with another provider (which has been seamless from start to finish - take a leaf from their book, it'll stand you in good stead) and was advised that the last debit order would be the cancellation amount. Which it hasn't been, and I am actually not slightly surprised seeing as you can't even get the fundamentals right. I have , since then, been struggling to get assistance telephonically- thusly I am back here.
Please cancel my policy, and make sure the next debit amount is the cancellation amount. Thank you kindly.
I sincerely hoped to come back with a positive review. But alas.... even after being assisted with a fitment date of the device for the contract to be carried over, the fitment date came and the team FAILED to show up. This is actually comical. I then called to follow up, after which it was confirmed that the date was actually the day that I was following up on after 14h00 came and went and no one showed up. I then cancelled your services and went with another provider (which has been seamless from start to finish - take a leaf from their book, it'll stand you in good stead) and was advised that the last debit order would be the cancellation amount. Which it hasn't been, and I am actually not slightly surprised seeing as you can't even get the fundamentals right. I have , since then, been struggling to get assistance telephonically- thusly I am back here.
Please cancel my policy, and make sure the next debit amount is the cancellation amount. Thank you kindly.
MP
Mareline P's update17 Jul 2021, 11:22
Reviewer Update
Good Day Netstar Team,
I sincerely hoped to come back with a positive review. But alas.... even after being assisted with a fitment date of the device for the contract to be carried over, the fitment date came and the team FAILED to show up. This is actually comical. I then called to follow up, after which it was confirmed that the date was actually the day that I was following up on after 14h00 came and went and no one showed up. I then cancelled your services and went with another provider (which has been seamless from start to finish - take a leaf from their book, it'll stand you in good stead) and was advised that the last debit order would be the cancellation amount. Which it hasn't been, and I am actually not slightly surprised seeing as you can't even get the fundamentals right. I have , since then, been struggling to get assistance telephonically- thusly I am back here.
Please cancel my policy, and make sure the next debit amount is the cancellation amount. Thank you kindly.
I sincerely hoped to come back with a positive review. But alas.... even after being assisted with a fitment date of the device for the contract to be carried over, the fitment date came and the team FAILED to show up. This is actually comical. I then called to follow up, after which it was confirmed that the date was actually the day that I was following up on after 14h00 came and went and no one showed up. I then cancelled your services and went with another provider (which has been seamless from start to finish - take a leaf from their book, it'll stand you in good stead) and was advised that the last debit order would be the cancellation amount. Which it hasn't been, and I am actually not slightly surprised seeing as you can't even get the fundamentals right. I have , since then, been struggling to get assistance telephonically- thusly I am back here.
Please cancel my policy, and make sure the next debit amount is the cancellation amount. Thank you kindly.