Terrible service

I arranged for netstar to do a fitment on a vehicle at a dealership in Heidelberg today. They came in and the car was having roofracks done. They said they will come later on. Still haven't come as yet. Now they tell the salesperson they will not do it today. Frustrating as the car needs to come to Durban tomorrow and now netstar is delaying everything. I should rather move all my business to cartrack or tracker.