SM
Storm M

1 reviews | Active since Jul 2021

16 Apr 2024, 12:50

Terrible service

I do not recommend Netstar, I have sold my car and it is incredibly difficult to get them to cancel the contract (4+ years old).

On my new vehicle I have paid for a "Early warning" system and the app says "Plus" which is a tier lower.

You stay on hold for more the 40 minutes only for the phone to be put down. Rather go with someone else. If you're financing your car, tell the dealership that you'll get your own tracker installed or they must organize that you do business with a different provider.

If they can't answer a phone, I don't trust that they can recover a car if ******.

0
Replies (4)
Netstar
Netstar's reply16 Apr 2024, 12:59
Official
Hi Storm, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards, 
Netstar
SM
Storm M's update16 Apr 2024, 13:19
Reviewer Update
I'll update this with the results of the communication I get from Netstar.
SM
Storm M's update16 Apr 2024, 13:26
Reviewer Update
Netstar has contacted me very quickly after this review. They have also offered me a discount on the tracker for my new vehicle. This was a good interaction.
Netstar
Netstar's reply16 Apr 2024, 13:29
Official
Good day Storm,

Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients. 

Kind regards
Netstar