Terrible Service

We had an appointment to have the tracking device installed at our house the one morning just after 8h00, at 11h45 our gate security called to ask for permission to let the mechanic in, which we denied, we weren't home anymore. The next day Netstar called to arrange an alternative appointment. No apology, no explanation. Arrived at the fitment centre, was told to wait 20 minutes, after 50 minutes we were still waiting. The management at this outlet just have no idea about customer service or common decency.