JN
Jolene N

1 reviews | Active since Mar 2020

31 Mar 2021, 07:10

Terrible service

Worst service provider!! Netstar has been debiting my account with the incorrect amount (this differs from the invoice as well) each month since I have been using their service.

I have been emailing them with regard to this for months on an end and nobody is getting back to me. They only phoned me when I reversed a debit order (in order to get their attention, because they are obviously ignoring me)

They then wrote to me they "reversed" the incorrect amounts on my account, but the amount outstanding on my account is exactly the wrong amount I reversed including the March payment (which is now miraculously correct).

Ashendra S has been in contact with me ONCE and has since also not gotten back to my emails.

I am moving service providers. Will never do business with Netstar again.

Terrible service!

0
Replies (1)
Netstar
Netstar's reply14 Apr 2021, 14:21
Official
Good Day Jolene, 

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.

Best regards, 
Netstar