1 reviews | Active since Feb 2015
TERRIBLE SERVICE!!!!
Good day
I didn't want to do this but you have left me no choice.
I reversed the netstar payment on my account because no communication was given to me to say how much I must pay or if the tracker is active after doing it through Toyota.
I phoned netstar when I received the first sms saying I should contact them about my account.
I spoke to a very sweet guy with the name Njabulo Nkumane, he assisted me and explained everything and even apologized for the terrible service I received.
I made the payment and sent proof of payment to ***.
A lady with the name Jacqueline Tshomela responded saying she received the proof of payment on my netstar account.
Today I get an sms saying I will be blacklisted because my account is in arrears. But payment was made on 8 Dec and Jacqueline Tshomela responded on 8 December, the very same day.
I'm disgusted in Netstar and I don't think I want to do business with this company anymore!!!!!!
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We are happy to handle your case. We will look into this and revert back to you with a resolution.
Regards
Netstar
We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We are happy to handle your case. We will look into this and revert back to you with a resolution.
Regards
Netstar
