jN
jacob N

1 reviews | Active since Jun 2017

27 Jun 2017, 17:09

terrible service

<p>I have been having a faulty netstar unit in my vehicle for over a month now, have reported and been sent to 2 fitment centres already. None of them could resolve the problem, instead they blaming each other while i am still left stranded driving around with a car that is not being tracked despite me paying my premiums without fail. My insurance company is also concerned about this issue. A Given Maseko from head office has promise to help resolve the issue last week and failed to have technicians despatched. Bryan, also from head office has also failed to secure a booking for me after our conversation yessterday. i then phoned and requested to speak to Abigail Mphahloa who is apparently their supervisor, been told she will get back to me and im still awaiting her call even today.</p>

0
Replies (1)
Netstar
Netstar's reply28 Jun 2017, 10:30
Official

Good day Jacob

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise