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Ian W

1 reviews | Active since Sept 2016

16 Sept 2016, 12:48

Terrible Service - 18 months and still being incorrectly Billed

<p>In April 2015 my netstar stopped working. This was only discovered about 8 months later when doing aroutine check. Netsar offered/promised a refund which never happened. Today 18 months later im still being billed for this vehicle plus two other vehicles I cancelled months ago due to the bad service.</p> <p> </p> <p>Call centre terrible / service consultants terrible - only time you receive service is when they are selling a service.</p> <p> </p> <p>Avoid !!!!!!!</p>

0
Replies (6)
Netstar
Netstar's reply16 Sept 2016, 14:08
Official

Good dy Ian

Please be advised that I was unable to establish telephonic contact with you.

I did e-mail you with regards to the complaint, awaiting your response.

Kind regards

Denise

Netstar
Netstar's reply16 Sept 2016, 15:07
Official

Good day Ian

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply19 Sept 2016, 11:57
Official

Good day Ian

Please be advised that I was unable to establish telephonic contact with you.

I did e-mail you with regards to the complaint, awaiting your response.

Kind regards
Denise

Netstar
Netstar's reply19 Sept 2016, 12:50
Official

Good day Ian

As per our telephonic conversation, you have informed me the retentions agent did make contact with you.

Kind regards

Denise

Netstar
Netstar's reply22 Sept 2016, 09:23
Official

Good day Ian

As per our telephonic conversation, I did give you feedback from the finance department.

Kind regards

Denise

Netstar
Netstar's reply29 Sept 2016, 11:00
Official

Good day Ian

As per our telephonic conversation, I did inform you the crddit controller did send you an email. You said you will check your email and reply.

Kind regards

Denise