Terrible Service

I pressed the panic button 7 times and had no response from Netstar. When I called in I spoke to their Supervisor (Deon) who advised me that they received the panic alert on a back up system and not their current system which is ridiculous. I pay R170 p/m and and he advised me that my account was dormant as I never test the panic every 3 months which I was not informed about. They happy to receive my premiums monthly but they don't check the customers account or hardware to see if it is active. Poor service and I wont recommend Netstar to anyone.