TERRIBLE SERVICE

I have beed complaining to netstar for over 10 months about my cyberslueth supreme not working. the device is still under warranty. I have written email called and keep getting told they are attending to it. 10months down the line they debit my account everymonth for a system that does not work. Sarah-Lea Wasmuth ignores my emails. Motortrack (fitment centre) have not returned my calls and keep saying they are on their way and never show up. they have been doing this for 3 months. I have 4 other vehicles with with Altech and now looking at cancelling my contracts with them as the due the bad service i continue to receive