Terrible service

Absolutely terrible service from Netstar.

My car was ******, and during the process I was specifically told that I would not be billed if the vehicle was not recovered. Not only was my car never found, but the tracking device was removed by the ******* and later recovered. Netstar got their device back, yet I’m still the one paying.

I have called and emailed multiple times to cancel my account and stop the debit orders. Every time I’m assured it will be sorted out, yet the money continues to come off my account month after month. It’s beyond frustrating to deal with this while already dealing with the stress and loss of having a vehicle ******.

It feels like once they’ve got your debit order, customer service and accountability disappear. I would not recommend Netstar based on my experience poor communication, broken promises, and ongoing billing for a service I’m no longer receiving.