Hellopeter
Share Your Experience

1 reviews | Active since Jun 2016

12 Oct 2022, 08:51

Terrible Netstar service

I had a tracker installed in my previous vehicle which I sold in June 2022. I have contacted the countless times via email and phone-calls to do a new installation in my new vehicle..... up until today it is not done, but they want to continue to bill me for a service that is not used or rendered. They do not respond to cancellation emails or phone-calls. They have broken the service agreement but I still have to pay.

0
Replies (5)
Netstar
Netstar's reply12 Oct 2022, 09:20
Official
Good day Petro,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. 

We will be in contact with you for assistance.

Kind regards,
Netstar Team


Best regards,

's update12 Oct 2022, 10:05
Reviewer Update
Netstar team,

I have no inclination to talk to one off your staff. It is absolutely useless. Just cancel my account.
Netstar
Netstar's reply14 Oct 2022, 09:18
Official
Good day Petro

Please accept our apologies for all the inconveniences caused.

Kindly be advised that we have sent you an email regarding your complaint. May you please respond to the correspondence for urgent assistance.

Kind regards,
Netstar Team


Best regards,

's update17 Oct 2022, 13:25
Reviewer Update
AND this is how you respond to a complaint of broken agreement on Netstar part.. To have a customer pay for subscription/service that is not used because NETSTAR have not re- installed the unit. AND as I mentioned before and in all my emails....that vehicle was sold.


Good day Henriette,
I tried calling you a few minutes ago but you were unreachable. Please note that vehicle registration .......... is contracted to a 36-month rental agreement with 21 months remaining.
The total balance to pay including the settlement, one month’s premium and the outstanding balance is R1 447,96.
Please find attached fitment certificate, proof that there is a unit in your vehicle.
Please advise if you accept the cancellation fee and if we should proceed with the cancellation before you make any payment to settle the account?
Alternative we can do a re-installation for R655.
Thank you for being a loyal customer of Netstar. For further enquiries kindly contact our Retentions Department on *** Emergency Department on ***/***Customer Service/Testing Department on ***

Thanks,
Mlibo Mdledle
Call Centre Agent




T| ***


A | 16th Road Central Park Office

M | PO Box 2435, Halfway House, 1685, South Africa



Netstar
Netstar's reply19 Oct 2022, 10:17
Official
Good Day Petro, 

Please note that we've tried contacting you to no avail. Please respond to the email we sent for urgent assistance. 

Kind Regards
Netstar 


Best regards,