1 reviews | Active since Apr 2017

06 Apr 2017, 12:05

Terrible installation and impossible to get it rectified

<p>Had an Altech Netstar Early Warning Unit fitted by Netstar who outsourced the installation to car sound and security. The unit in a high risk car was installed right behind the battery, took another technician 2 minutes to find. Have made numerous calls to get Netstar themselves to come and reinstall but nothing. Makes me think they not interested if the car gets ******? Not my first issue them either last time had to escalate to management to get a faulty unit replaced. Wish I had learnt and use someone else.</p>

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Replies (4)
Netstar
Netstar's reply06 Apr 2017, 12:19
Official

Good day Sean

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

's update06 Apr 2017, 12:28
Reviewer Update

Pity it takes a hello peter complaint to get feedback. Lastweek I called with ref cas ********** Q3L2, go listen to that call and see what the agent did for me. Pity I didn't write down all the other ref numbers also

Netstar
Netstar's reply06 Apr 2017, 13:07
Official

Good day Sean

Thank you for taking my call.

I have provided you with feedback from the relevant department.

Kind regards

Denise

Netstar
Netstar's reply10 Apr 2017, 16:22
Official

Good day Sean,

Thank you for taking my call.

You have advised that your unit was attended to all is in order.

Warm Regards,

Bongiwe