1 reviews | Active since Dec 2016

24 May 2018, 23:03

Terrible *********** Service

I tried to cancel my contract with Netstar and sent numerous emails and letters to them. This did not work so I eventually put a stop on my Stop Order as they continuously debited my bank account. I paid a cancellation fee as I had to get out of my contract with them. They are now sending me threatening sms's and I have had over 50 phone calls to pay the outstanding amount of R173.88 which was paid over 2 weeks ago and despite telling Netstar and their debit recovery (only 2 months old the debt) company they do not have anyone of any ability that can understand that I have paid the outstanding amount and have sent them and the NUDEBT department the proof of payment attached the invoice that was sent, and today again I have received another email with a different amount of demanding payment. This is absolute disgusting and *********** service from numerous people at Netstar.

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Replies (1)
Netstar
Netstar's reply25 May 2018, 13:00
Official

Good Day Steve-Jayne,

Thank you for your correspondence with Altech Netstar,

Kindly respond to the email i sent for further assistance on your enquiry

please accept our apologies for the inconvenience.

Kind regards,
Petronel