terrible first impression

I installed a new tracking unit and was told i had to call the call center to get it tested , so i called them today at 14:31 , the consultant told me that i had to drive around for 15 to 20 minutes to test the unit , so i went down to my car while still on the line with the consultant and i told him that i am getting into my car and he must do the test , so i drove around and then after 20 mins is was back at my office and i called the call center again , only to find out that the first consultant did not even do the test . So now Netstar wants me to drive around again , who is going to pay for my petrol used ? This was my first experience with netsar and it was absolutely terrible. I regret signing up with them