Terrible Customer Support / Client Service

Item: Netstar
Rating: 1
Author: Jitesh S

Spoke to 2 different agents who promised to send me a reference number via sms and my tracker installation certificate via email. 3 hours later and im still waiting?????

Helpful (0)

Replies (3)

Jitesh S's updateReviewer Update

05 Jun 2019, 15:28

Still waiting for my install certificate promised to me on the 2019-05-27.
Still waiting for my invoices promised on 2019-06-05

Jitesh S's update05 Jun 2019, 15:28

Reviewer Update

Still waiting for my install certificate promised to me on the 2019-05-27.
Still waiting for my invoices promised on 2019-06-05

Netstar's replyOfficial

05 Jun 2019, 15:51

Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, Please refer to the email sent to you.
Kind Regards,
Petronell

Netstar's reply05 Jun 2019, 15:51

Official

Good Day,
Thank you for your correspondence with Netstar,
As per our telephonic conversation, Please refer to the email sent to you.
Kind Regards,
Petronell

Jitesh S's updateReviewer Update

05 Jun 2019, 15:58

Koketso Mathimbi
CSD Agent

First agent to solve all my queries on the call...
Reference number : CAS-***-D2B3

I think netstar customer service agents have a lot to learn from this agent.

Jitesh S's update05 Jun 2019, 15:58

Reviewer Update

Koketso Mathimbi
CSD Agent

First agent to solve all my queries on the call...
Reference number : CAS-***-D2B3

I think netstar customer service agents have a lot to learn from this agent.