TERRIBLE CUSTOMER SERVICE - Two accounts for one profile!

I've been trying to sort out this issue with Altec Netstar now for MONTHS and I'm now fed-up being ignored and losing money monthly on two debit orders going off my account.

TWO Accounts ***7 AND ***0??

On my banking account that they are trying to take every month R32.00 (this month R64.00) off my account and I still don't know what this is for as NOBODY is responding to my emails below to clear it out. In the meantime with every deduction you are trying to make from my very overdrawn account I have to pay a penalty of R110.00 EACH!!! I've asked before to CANCEL ALL your debit orders on my banking account as I'm paying my ONE AND ONLY account by EFT, but also this has fallen on deaf ears! Can you now PLEASE respond to my emails asking why do I have TWO accounts if all my vehicles are already listed on my actual account? I INSIST that this second account charging me R32.00 now for months be CANCELLED INCLUDING THE DEBIT ORDER!! I further insist on getting a FULL REFUND from its existence AND the R110,00 penalty payments billed to my banking account. I didn't authorize this debit to go through from the beginning and well within my rights to demand to be refunded.