Terrible customer service of cancellation of contract

Very efficient with response but the WORST company when it come to cancellation of contract. I called in to cancel my contract in September 2021 when my car was written off and was informed of a cancellation fee which I agreed to pay. I notice I was changed the cancellation fee but still had debit order going through so I called to follow up and was told that the cancellation was lodged. November 2022 still noticed that there were still debit orders going through this was when I called to enquire what was going on AGAIN. I then instructed my bank to stop all debit orders. I then requested for all the recording with the consultant as the call always state we are recorded and the recordings made available when you need it. Im still awaiting for recordings after so many months of this exhausting mission. STAY AWAY FROM THEM, THE PREVIOUS REVIEWS ARE TRUE. You are tied to them forever and they will continue debiting your account until you take drastic measure against them!