Terrible customer service from netstar

The netstar customer service is horrible and they don't have a sense of urgency when you need help, I lodged a complaint about my tracker not being able to track the location of my bike 3 weeks ago they haven't gotten back to me yet since then the consultant told me they would come and fix the tracker on my bike in within 4 days but it's been weeks now, on top of everything else their app also doesn't work it doesn't update trips or show the accurate location I've resorted to using their bot machine on whatsap which also sometimes sends inaccurate information. But they still debit money month end from my bank account while their tracking devices don't work.