Terrible customer service / App not working

<p>We had a Netstar fitted into our Ford Ranger on Saturday a week ago already. We then downloaded the Safe & Sound App and registered. However, when I try to log in, it says invalid username/password. I have requested this to be reset several times on the app as well as calling in to the call centre. I was advised by someone named David in your call centre on Wednesday (I have a reference for this call) that the unit had not been linked and he had requested IT to do same. I must try again in 9 hours. It is now more than a week since the unit was installed, 5 days after David advised to try again, and still we are having no joy. I tried again today, and I still cannot log in. I cannot imagine that it would take more than a week to link a unit! I think this is ridiculous and extremely frustrating. </p> <p> </p> <p>I am just getting no answer to my emails to the customer service centre and the app is still not working. I don't have the time to call the call centre all the time and then to be put on hold for 10 mins! I keep getting the run around and nobody knows what is going on there.</p> <p> </p> <p>The installation of the unit was fine and the technician that did that was great, but the service from the customer service centre is terrible and very disappointing!</p> <p> </p> <p>All we want to is to be able to use the app on our phones, but nobody is helping us sort this out! I don't know what the point is of having an app that doesn't work, particuarly when it is promoted on their installation certificate!</p> <p> </p> <p>I would appreciate an urgent response regarding this so that we can sort this out once and for all.</p> <p>Thanks</p> <p> </p>