HS
Hendrik S

1 reviews | Active since Nov 2010

15 Sept 2016, 16:52

TERRIBLE customer service - Altech Netstar - Lady called Tazneen.

<p>To: Tazneen (Customer service rep at Altech Netstar)</p> <p> </p> <p>Tazneen, you are the worst / most unprofessional customer service rep I've ever dealt with.</p> <p>You simply would not shut up.</p> <p> </p> <p>When someone calls Altech hotline to find out why their panick button is not working then it is your job to BEQUIET & LISTEN, NOT TO TALK NON-STOP.</p> <p> </p> <p>I hasd to scream & tell you to shut up.!!</p> <p>What is wrong with you?</p> <p> </p> <p>I wil be calling your office tomorrow and speaking to your manager.</p> <p>In my opinion you must not deal with people.. You must bdeal with vacuum cleaners & window washers.</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (3)
Netstar
Netstar's reply16 Sept 2016, 08:23
Official

Good day Hendrik

Please be advised that I was unable to establish telephonic contact with you.

I did e-mail you with regards to the complaint, awaiting your response.

Kind regards

Denise

Netstar
Netstar's reply16 Sept 2016, 12:04
Official

Good day Hendrik

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply16 Sept 2016, 14:54
Official

Good day Hendrik

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise