Terrible Customer Service

I recently sold my vehicle, as one does I needed to cancel my tracking as I no longer require it - I was told by a Netstar agent that I had to pay a cancelation fee as I had not fulfilled the 36month contract - which I do not recall agreeing to. I requested proof of this. The money has since been deducted without my consent.

After numerous attempts (email and calls) I was promised by 2 agents that they would review the recordings and get back to me, it has been 2 weeks now that I am not getting any feedback. I get read receipts but no assistance.

Shocking service to say the least.