Terrible communication and bad service

Terrible communication and bad service. Netstar fitted a unit to a vehicle at a dealership however due to unforeseen circumstances the deal had to be postponed so we needed Netstar to remove the unit.

Have been trying the whole week to get Netstar to remove the unit so that the vehicle is back to how it was originally. I was told the unit would be removed yesterday, when nothing was done I phoned in and was told it would be done today. Now I phone Netstar and nobody knows anything about this removal because the person I dealt with is not in for the rest of the week! They said they would find out and contact me within half an hour - didn't happen.

I am well within my 20 day cooling off period and someone said that there may be fees of over R3000 to cancel this unit which is ridiculous, when I queried this they said they would investigate but never got back to me either.