TERRIBLE CALL CENTRE & REHURSED

I was involved in a car accident on 18th September 2015, my little girl and I were in hospital and we both suffered minor head injuries, whiplash and trauma. The last thing I thought of was my tracking device when I was trying to sort out my life and my little girl with councelling. My car was written off and only in December realised that I had not cancelled the tracker. I emailed a lady in December whom received both my emails however did not tell me she was with the company who on sold product for netstar.... left me hanging. I then contact the call centre a week ago and the lady tells me out-rightly that I have lost that money... money which is mine, there was NO service at that time. I was disgusted and she told me she would have her manager call me which to date NO1 has contacted me. Horrified and that money is owed to me.