MS
Mfanafuthi S

1 reviews | Active since Mar 2019

11 Nov 2022, 09:52

Terrible and *********** company

Netstar has to be the worst *********** company. I had a safe and sound device with back up, the device was never up to date, trips incomplete raised the issue and nothing was done. I had an accident and my car was written off, device failed to register that. The called me to assure me the device is fine they had done checks. I told them I want to cancel as the car was written off due to an accident. The consultant told me that they will work out the settlement and email me the quotation which never happened. They attempted to debit R1300 and I didnt allow it. I then get a call from Debt Collectors on their behalf like *** am still waiting for the email and whats hard with communicating with your clients. You are just money hungry with devices that are not consistent. Please fix your **** hand me over for a mere R1.3 without even communicating with me.

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Replies (1)
Netstar
Netstar's reply11 Nov 2022, 11:23
Official
Good Day Mfanafuthi,

 We sorry to hear that you are not satisfied with our service. Netstar is putting measures in place to improve our customer service to make sure all our clients are satisfied. We are happy to handle your case. A consultant will contact you to assist.

Kind Regards 
Netstar