Terrible accounts management

<p>Our car was written off but Netstar continued to charge us. After much back and forth Marcia Maphari (very junior and useless) sent us a statement confirming R313.32 as the balance owing for more than 90 days and no current charges. We still did not feel we should pay it but we just wanted to get away from this awful company by then, so we paid it. Invoice ********** paid in full on 04 April, confirmed by Marcia Maphari on 12 April when she sent us a statement confirming R0,00 balance on the account (thank goodness we kept this email). Imagine our surprise when they have continued to try and debit our bank account every month since then. They need to train their staff on updating the system, and they need to try and focus on customer service. We have blocked all future payments to them from our bank, and have had no luck trying to find a proactive supervisor to assist with this issue. DO NOT USE NETSTAR!</p>