Termination
End of May 2015 I informed netstar that I will be terminating my contract with them because I have sold the car(bmw touring).It was agreed that my contract would be terminated but at the end of June 2015 netstar deducted money from my account.Today at around 12h30 they phoned to ask if 'my' car is safe because they are getting a signal.<br> <br> Upon enquiring from them after 12min, they assured me that my contract was terminated but they could not explain the June deduction and the call I had received earlier asking if the car is safe.The lady ended up dropping the phone without any explanation.
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Netstar's replyOfficial
22 Jul 2015, 07:41Hello nekelepe,
Your contract was indeed cancelled on 02/06/2015. I will send you a confirmation of this cancellation by email. Kindly note that all cancellations are subject to a 20 working day notice period. I apologise for the consultant dropping the call on you and will investigate the matter and provide feedback.
Kind regards
Denise
Your contract was indeed cancelled on 02/06/2015. I will send you a confirmation of this cancellation by email. Kindly note that all cancellations are subject to a 20 working day notice period. I apologise for the consultant dropping the call on you and will investigate the matter and provide feedback.
Kind regards
Denise
Best regards,
Netstar's reply22 Jul 2015, 07:41
Official
Hello nekelepe,
Your contract was indeed cancelled on 02/06/2015. I will send you a confirmation of this cancellation by email. Kindly note that all cancellations are subject to a 20 working day notice period. I apologise for the consultant dropping the call on you and will investigate the matter and provide feedback.
Kind regards
Denise
Your contract was indeed cancelled on 02/06/2015. I will send you a confirmation of this cancellation by email. Kindly note that all cancellations are subject to a 20 working day notice period. I apologise for the consultant dropping the call on you and will investigate the matter and provide feedback.
Kind regards
Denise
Best regards,