Technician did not come on the agreed date .

Good day, I have been a Netstar customer from 2023 till date. Whenever the vehicles tracker has a problem, the technician is quick to come and repair whatever fault the unit has.

However, this time around things have changed. I joined a new insurer that requests to have their own tracking device fitted on the vehicle. An agent contacted my dad on Monday 5th and I confirmed all my details, and a contract was put in place. I told the salesperson that he should contact me regarding when will the new unit be fitted on the vehicle. The following day Tuesday 6, i receive a call that a technician is at my gate, and I was not around at the time, and I requested that someone be sent today Wednesday at 08:00 as I will be home. I waited the whole day and even called your call center, and they confirmed that the technician will come today and till now no one came. I spoke to a lady named Precious Shongwe, who said that she will send the technician a message. The insurance is on my neck regarding the fitment certificate.

What is the problem? I can't be sitting in the house waiting for someone who knows that they won't pitch and not have the decency to inform me on time. We make appointments for certain dates because we know that we are available on the date we have requested for the fitment to take place. Find another technician who's willing to come and fit this new unit please or else cancel the contact so that i can find a service provider that has technicians who want to work.