Technical support

Item: Netstar
Rating: 1
Author: Phatutshedzo M

My tracking device was faulty and showing the incorrect location on the app. I reported the issue and they sent a technician on the 15th of April to replace the device. My app still shows the location of the old device. I have contacted them numerous times but it still has not been fixed. My contact number ***

Helpful (0)

Replies (3)

Netstar's replyOfficial

29 Apr 2024, 09:02

Good day Phatutshezo,

Thank you for reaching out to us. Please give us the opportunity to investigate your enquiry. One of our consultants will reach out to you shortly.

Kind Regards,
Netstar

Netstar's reply29 Apr 2024, 09:02

Official

Good day Phatutshezo,

Thank you for reaching out to us. Please give us the opportunity to investigate your enquiry. One of our consultants will reach out to you shortly.

Kind Regards,
Netstar

Netstar's replyOfficial

02 May 2024, 10:23

Good day Phatutshedzo,

We are terribly sorry to hear about your experience. Please note the matter has been escalated to our internal team and one of our consultants will be in contact with you for assistance.

Kind regards
Netstar

Netstar's reply02 May 2024, 10:23

Official

Netstar's replyOfficial

02 May 2024, 15:39

Good day Phatutshedzo,

Thank you for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards
Netstar

Netstar's reply02 May 2024, 15:39

Official