Taking Forever to Make Fitment Booking

I've app**** for a new contract and was approved. Yet I've been waiting for 4 days now waiting for a call back to organize a fitment at the Cape Town office. I've called into Customer Service today, after which a follow up was made to confirm a callback, yet I've still not received any. When I tried calling in myself after receiving a voicemail, my call gets dropped both times after about 10 min each, even though it states I'm first in line.

The previous issue I had before, took around 2 weeks to resolve. I simply need to organise a time to have the upgraded device fitted/installed. And apparently, the Cape Town Head Office does not have a direct line for the fitment centre.

The General Customer Care line has been great, however, the Firment Centre Bookings have simply been terrible.

Also on multiple occasions I've been told I cannot be reached, yet I've provided 3 separate phone numbers, and none show any activity/received/missed called on them. No NetStar numbers are being blocked either.