Take your money elsewhere. That’s all I can say…

It’s shocking how this company is still floating.

My experience over the past week has actually been the very worst even though I’ve written a previous review of their service, you would think it would get better but it doesn’t.

It’s been a week and my asset hasn’t been tracked. The asset stopped tracking on the Thursday, so I gave the app the benefit of the doubt and wanted to check the next day. The next day rolled around and still nothing. I called them on the Friday about the matter and the operator saw that the unit is faulty. Told me they will get back to me with a resolution. Friday came and went then Saturday then Sunday where they called to ask about the matter because I logged a complaint via the app… got word that they sorting it out and the technical department will be in touch but if you don’t know Netstar, they don’t work on weekends except for emergencies. Fair enough. Monday came no response until I had to call on Tuesday again to complain about the same issue!!!! They then said they have not received any information and they will send the technician out to sort the matter out. Luckily enough I have a driver who is not in the mood to ***** the asset so then he went to meet the technician, the technician did the job but what do you know… the asset is still not tracked… Now I ask how can a company still work when their devices or units don’t do anything a week later… the people who answer the phone are sympathetic and apologetic but what’s “sorry to hear that” going to do when my asset has been ******?