Take your money and rub

This is my 3rd review of this company in 2 weeks and the awful experience I am still having with them. I paid over an amount of over R13000 which apparently my son owed them on his account before they would investigate where he and his car had disappeared to. They ensure me that if they couldn't track the car, they would partially refund the money. They contacted me saying they couldn't pick up the car and I would be refunded. I have contacted them twice but still no refund. Such disappointing service.