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Alusani T

1 reviews | Active since Jun 2020

07 Sept 2020, 11:29

System not functioning and payment issues ! Terrible customer service

I posted a complaint here last week and the Netstar team promised to contact me, I am still waiting for this, I have called and I even tweeted but I am still not being valued as a customers. I asked for payment details and I still have not received anything and my tracking system STILL doesn’t not work. I have a reference number but no one on that side cares about customer satisfaction

My reference is Dear Client Your enquiry reference number is : CAS-***-B3R3*Regards Netstar

Please value us. The next review is going to consumer service.

0
Replies (5)
Netstar
Netstar's reply07 Sept 2020, 14:31
Official
Hi Alusani,

Thank you for bringing this matter to our attention.

We will look into your problem and contact you at once.

Regards,
Netstar

Best regards,

AT
Alusani T's update07 Sept 2020, 15:57
Reviewer Update
That’s what you said last week though, on this platform
Netstar
Netstar's reply07 Sept 2020, 16:42
Official
Hello Alusani, 

Please note that we've tried contacting you to no avail. Please advice of a suitable time to call you or an alternative number we can reach you on.

Best Regards, 
Netstar 

Best regards,

AT
Alusani T's update09 Sept 2020, 07:19
Reviewer Update
I gave your Twitter team the right time to contact and I haven’t received anything. Please just send me a report of when last my system was working , where was it last located. And once that is done I recommend we both agree that this relationship is not working and we cancel the contract with no cancellation fee. And reimbur*****t for the month that I wasn’t covered!

Your service is terrible!
AT
Alusani T's update11 Jan 2022, 14:15
Reviewer Update
Hi Please come remove your system cause it still does not work. I have tried emailing the customer service nothing, no assistance.