********* Subscription Process – Netstar Not Taking Responsibility

I am extremely disappointed with the way Netstar continues to handle my complaint regarding being misled into subscribing to a value-add service I never requested.

As previously stated, the consultant ******* me into enrolling by steering the conversation in such a scripted manner that I had no fair opportunity to decline. Before even asking for permission to proceed, he pushed me to read out the PIN sent via SMS — effectively enrolling me without clear consent.

After raising my concern, Netstar sent me the voice recording. It is obvious that the consultant’s script leaves the customer no chance to respond or object. A line manager even called me and openly acknowledged the same — confirming he could hear that I had **no opportunity** to stop the process and that he would escalate this to the script manager.

Yet, despite this acknowledgment, the written response I received today claims they are still “sticking to their story.” This inconsistency is unacceptable and reflects extremely poor aftercare and accountability.

I demand a full refund and immediate cancellation of this forced subscription. Netstar needs to address these ********* sales tactics urgently.