Stunningly Poor Service

It would seem that good service nowadays are hard to come by,

To make an extremely long story short, around a month ago I was in the progress of purchasing a new vehicle. I was about to trade in my Fietsa for a Ford Ranger. My Fiesta was fitted with a NetStar tracking device. After being on the phone for around half an hour, I eventually got through to a service consultant, whom I then asked what the process is in swapping out te tracker from my old car into the new one which I will pick up on Friday. A case number was given but nothing came of it. I tried calling again a week later, now Driving with my new vehicle and the Fiesta sold with the Tracker still in it. Once more, no success. I later then corresponded via email with my case number in the subject line to see if it would bring me any success. At some point I thought it might have worked, and email sent to co workers of which I was CC'd in, but again to no avail. A last email was sent by me around a week ago, where I stated I will not pay for a service that I am not receiving, I did miss a call from NetStar, but unfortunately couldnt take it at the time.

I am glad my car was not ****** cause it would seem it takes more than a month to get any form of helpful response.